What to do if your laptop battery is not charging?

1. Check the connection of the power cable and the AC adaptor.

Make sure the power cable and the AC adaptor are properly connected. If you are using a table faucet or an extension cord, plug the power cable directly into the outlet and check if the battery can be charged. If you are using an AC adapter other than the original NEC product or Smartphone charger, you may not be able to charge the battery properly.

If the battery cannot be charged while the PC is receiving power normally, then check the following points:

2.Check the battery charge indicator

Check the status of the battery charge indicator on the device. Normally, the orange lamp is on. If the lamp is off, the power is not connected or the battery is fully charged. If the orange light is blinking, the battery has undergone some error, please refer to the information below. Q & What if the battery charge indicator (battery symbol) flashes orange on your laptop?

3. Check the battery connection

The battery may not charge due to the poor connexion between the battery pack and the main unit. If the battery pack is removable, then remove it and install it, do it several times to see if the problem persists.

4. Discharge the battery

• If your computer is loaded with unwanted power, it may not work properly.
• Discharge the charged power and see if the battery can be recharged.
• To perform the discharge procedure, please refer to the information below.
• Q & How to discharge the computer battery

5. Refresh the battery

The more often a battery is charged, the more it deteriorates. Use the \"Battery Refresh & Diagnostic Tool\" to refresh the battery and diagnose the problems. For more information on the \"Battery Refresh & Diagnostic Tool\", please refer to the given information and check the version of Windows (OS) you are using.

Q&A \"About the battery diagnostic and refresh tool”

Some models do not have the \"Battery Refresh & Diagnostic Tool\" installed. Please consult the manual attached with your PC.

6. Others

If the above solutions do not solve the problem, the battery may be dead or there is a problem with the power cord or AC adaptor. If the battery is connected to a power outlet, it can be overloaded and the heat can speed up its deterioration. If the battery has not been used for a long time, it may discharge excessively and fail to recharge. For more information on battery life, please refer to the information below.

• Q&A about the Laptop battery lifespan
• For more information about battery replacement, please refer to the information listed.
• Q & A about How to buy the battery provided with your laptop
• For more information about AC adapter replacement, please refer to the information listed.
• Q &A about How to buy the AC adapter provided with your laptop